Privacy Policy idompe

1. Introduction

idompe ("we", "our platform") is an online betting and casino platform operating under an international licence, providing online slots, live casino, sports betting and arcade game services to users in Malaysia. We respect the privacy of every user and are committed to protecting the personal information you share with us.

This Privacy Policy ("Policy") describes the types of information we collect, the purposes for collection, how we use it, and your rights regarding your personal data. This Policy applies to all users who register an account, use our services, or interact with the idompe platform through our website.

Continued use of the idompe platform after a change notice has been sent will be taken as acceptance of the updated terms. If you disagree with any part of this policy, you may contact our support team or stop using the platform.

2. Information We Collect

We collect information from various sources when you interact with the idompe platform. The information collected includes, but is not limited to:

• Account Registration Information: full name, date of birth, MyKad number or valid identity document, mobile phone number, email address and encrypted account password.
• Financial Information: details of payment methods used such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency wallets — required to process deposits and withdrawals.
• Platform Usage Data: betting activity records, transaction history, game preferences, session timestamps, and general usage patterns that help us improve our services.
• Technical Information: IP address, web browser type, device operating system, cookie data, and other technical information collected automatically when you browse the platform.
• Communications: records of correspondence between you and our customer support team via live chat or email, including the content of enquiries and responses provided.
• KYC Verification Documents: copies of identity documents and proof of address submitted for identity verification purposes in line with licensing requirements.

3. Purpose of Using Information

The information we collect is used solely for legitimate operational purposes and to improve the quality of service to users. The main purposes for data use are as follows:

• User identity verification and account management including secure login processes.
• Processing deposits, withdrawals and financial transactions related to your account.
• Sending transaction notifications, promotional updates and service information via email or in-platform notifications.
• Detecting and preventing fraudulent activity, money laundering, and security breaches that could affect the integrity of the platform.
• Compliance with international licensing obligations and applicable legal requirements, including AML and KYC.
• Product and service improvement based on anonymised usage data analysis.
• Providing effective 24/7 customer support in Malay and English.

4. Sharing Information with Third Parties

idompe does not sell, rent or trade users' personal information to any third party for commercial purposes. However, there are limited situations where we may need to share your information:

• Payment Service Providers: information required to process financial transactions is shared with recognised payment processors, bound by strict confidentiality agreements.
• Regulatory Bodies and Authorities: we are required to disclose certain information when lawfully requested by competent authorities or our licensing regulatory body.
• Security Technology Providers: limited technical data sharing with fraud detection and cybersecurity service providers to protect the platform and users.
• Business Transfers: in the event of any merger, acquisition or asset sale, user information may be transferred as part of those business assets, subject to appropriate notice.

In every case of sharing above, we ensure that the recipients of data are bound by confidentiality and security obligations equal to or stricter than those we apply ourselves.

5. Use of Cookies and Tracking Technologies

The idompe platform uses cookies and similar tracking technologies to improve the user experience and to allow certain functions to operate correctly. Cookies are small text files stored on your device by your web browser.

The types of cookies we use include session cookies that expire when you close your browser, preference cookies that save your chosen settings, and security cookies that help protect your account from unauthorised access.

You can manage cookie settings through your web browser options. Please note that disabling certain cookies may affect platform functionality. Information collected through cookies is used solely within the scope set out in this policy.

6. User Rights Regarding Personal Data

As an idompe user, you have the following rights regarding your personal data, which you may exercise at any time by contacting our team:

• Right of Access: you have the right to request a copy of the personal data we hold about you.
• Right of Rectification: you may request correction of information that is inaccurate or incomplete.
• Right of Erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to Object to Processing: you have the right to object to the processing of your data for certain purposes such as direct marketing.
• Right to Restriction of Processing: in specified situations, you may request that we limit how your data is processed.

To exercise any of the above rights, please contact the idompe support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and provide a complete response.

7. Data Retention Period

idompe retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by law and the licensing obligations that bind us.

Financial transaction records and KYC data are generally kept for the minimum period set by our licensing regulatory body for audit and AML compliance purposes. General usage data may be retained for a shorter period depending on operational needs.

When data is no longer needed and there is no legal obligation to retain it, we will delete or anonymise that data using secure, irreversible methods.

8. Cross-Border Data Transfers

As idompe operates under an international licence, your personal data may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out with protections equivalent to the standards set out in this policy.

We ensure that any cross-border data transfer is made only to recipients who provide an adequate level of data protection, whether through appropriate contractual agreements or other recognised protection mechanisms.

9. Information Security

idompe implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• Data encryption in transit (SSL/TLS) and at rest using industry standards.
• Strict role-based access controls to limit internal access to user data.
• Continuous security monitoring and periodic system audits.
• Two-factor authentication for access to sensitive administrative systems.
• Regular data security training for all staff who handle user information.

While we do our best to protect your information, no security system can be guaranteed 100% secure. In the event of a security breach that affects your rights, we will notify you in accordance with the obligations set out.

10. Amendments to This Privacy Policy

idompe reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or changes to the services we offer. Each new version will be displayed on this page with an updated revision date.

For material changes, we will provide appropriate notice via platform notifications or email to the address registered in your account. We encourage you to review this policy periodically to ensure you remain informed of how we handle your personal information.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the idompe team is ready to assist you.

You can reach us through the following channels, available 24/7 in Malay and English:

• Live Chat: available directly on the idompe platform, answered by trained support agents.
• Email: [email protected] — we aim to respond to every enquiry promptly.